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- Security Program
- Protection
- Off site storage out of the flood zone
- Update disaster recovery plan and supporting EOC staff
- Seal computer room and upgrade fire suppression system
- Upgrade existing credit card applications to improve security and citizen functionality
- Tighten access control policies, procedures and oversight
- Assurance
- Enhanced security assessment program
- Awareness
- Security awareness program
- IT staff security training
- Major Customer Projects
- IT Governance Board - IT portfolio management program
- Continue with existing projects
- Revenue systems upgrade & support
- Records management
- GIS services
- Radio system upgrade support
- New projects
- Financial system upgrade – work flow implementation citywide
- Employee self service
- Codes pilot and possible system upgrade
- Citizen notification services
- Web site enhancements (Internet & Intranet) – reorganize site with Web 2.0 toolsets
- Identify network requirements - new services capacity requirements especially employee/citizen self service and financial system automated workflow process
- Service Management, Efficiencies & Customer Delight
- Improve IT process - problem and change management- revisit metrics
- PC Replacement/seat management
- Distribution center streamlining
- Department head meetings & feedback
- Employee kudos, research tools & training plans
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