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December Newsletter

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Dedicated to promoting the highest levels of customer service for our customers - the citizens of the City of Hampton.
 

Customer Service Spotlight

Mission, Goals & Values

Mission: To promote the city’s mission to bring together the resources of businesses, neighborhoods, community groups, and the government in order to make Hampton the most livable city in Virginia, by WOWING our citizens (also, our customers) in our everyday interactions with them.

Goals:

• Service delivery is innovative and reflects the latest technology and state of the art business practices
• Service providers maintain a high level of competence
• Service providers and organizations are directly accountable to their customers
• Services are user friendly and readily available to all potential customers
• Service providers and customers share an expectation of success

Values:

• Integrity
• Innovation
• Teamwork
• Responsiveness
• Quality
• Professionalism

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